Агент технічної підтримки (Support L3)

Агент технічної підтримки (Support L3)

Kiev

Interkassa, founded in 2009, is a Ukrainian platform for receiving payments. We have been developing different services that help to accept payments on web sites, mobile apps and social networks.

 

Today Interkassa is:

  • an experienced team which consists of more than 200 professionals;
  • representative office in Europe and CIS;
  • 60+ payment methods;
  • trust of 4000 customers.

In our company, we communicate from the perspective of mentoring and cooperation. It means that every employee realizes their strengths and takes responsibility for their own part of the project. At the same time, everyone, regardless of the position, can suggest new ideas for product improvement.

We invite those who are ready for the following duties:

  • Customer advising and support in the service integration issues of different complexity;
  • Analyzing external and internal malfunctions;
  • Consulting on the issues of the CMS module installation and assistance in settings;
  • Testing payments in order to find software failures;
  • Processing of incoming requests via chats and e-mail (b2b);
  • Recording system failures/bags in Jira.

You are our ideal applicant if you:

  • Can deal with logs;
  • Know HTML/CSS/PHP/SQL/API;
  • Have a good command of English (B2 and higher);
  • Possess strong communicative and analytical skills;
  • Are experienced in Jira/Postman/CMS modules/Ticket Systems;
  • Understand e-commerce business models.

We are sure that a cool product is designed by the cool team! That is why for those who are ready to work and develop we make a big effort to create a comfortable working environment: 

🧑‍💻 Remote Work or Office Work

Currently we work mostly remote; however, the office in Kyiv is open. So if you feel like meeting your colleagues in person or changing the scenery, you can come there on any working day. The office is in 7 minutes’ walk from the underground. It has a spacious kitchen, lounge-zones and a shelter in case of air raid sirens. 

☝️ Job Security and Stability

We have managed to adapt the business to the new realities: we continue to develop the product and enter new markets. We preserve job positions both for those who are at the front line and for those who are in the back areas. Everyone in our team receives salaries fully and without a delay.

🏝Paid Annual Leave and Sick Leave

You have 24 days annual leave. If there are still some days of vacation unused at the end of the year, you can use them during the following one. In case of illness, you can be cured and gain strength as long as you need: we do not require certified sick leave.

🎁Celebrating Important Events

Although we are not close to each other now, we are still together. The whole team rejoices our colleagues’ weddings, celebrates birthdays, congratulates on the growing family, job anniversary or gaining new career heights. 

🤗Team Morale and Support

We are always open and eager to help not only charity foundations or the army but also each other. It is a common thing for us to assist in finding accommodation, petrol or just in giving moral support. Turning to the HR-department or sending a message in the general chat room is sufficient to get some help. That is how we have already managed both to fundraise dozens of times for humanitarian and military purposes and have helped our colleagues in solving personal problems.

 

If you have a desire to work in a great team, develop yourself and achieve ambitious goals quickly, feel free to send your CV. Let’s develop FinTech together!


Contact Interkassa Team

Want to start with Interkassa? Fill out the form, and we’ll get back to answer any questions.